Original Title: Leicht und locker kommunizieren
With illustrations from
Eva
Gnettner
Paperback, with flaps,
160 pages,
13.5 x 21.5 cm,
5.3 x 8.5 in.
ISBN: 978-3-466-30912-2
€
15.99
[D]
|
€
16.50
[A]
|
CHF
22.90
*
(* rec. retail price)
recommended retail price
Publishing House:
Kösel
Date of publication:
March 28, 2011
This title is available.
Rights sold to: Czech Republic (Portal), Spain (RBA), Taiwan (Faces)
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The art of understanding one another
Whether or not we get along with somebody has nothing to do with luck or chance. Instead, it is a skill that we can learn. Both at work and in our private life, when we succeed in establishing a good rapport with another person, we are creating a sturdy bridge over which we can communicate sympathetically. We are able to be more relaxed with each other and to establish a better relationship. The communications expert Barbara Berckhan reveals her best stratagems and furnishes the reader with five tools she has developed to help in even the most complicated situations: attentiveness, contact, wavelength, affirmation and diplomacy.
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